Help & FAQs

Questions and answers

General questions

How does Dwellness work?

Dwellness connects customers with independent, quality service providers. You book a service when you need it using the Dwellness app on your smartphone and a service provider does the job. It’s that easy! No seasonal commitments or contracts. Just quality and reliable service when you need it.

How do I sign up?

Just download the Dwellness app and enter your information to create a free account.

Is Dwellness available in my area?

Dwelleness is available in the GTA and will soon be expanding across Canada. There is a list of cities we currently serve at the bottom of our home page.

Booking services

Can I order Dwellness for a relative or friend? What if I own multiple properties?

Yes! You can add as many different addresses to your account as you like -- your own home, friends, family members and neighbours. Each time you request a service, you'll be prompted choose the address that requires the service.

What happens in the event of extreme weather?

There may be delays if there are travel restrictions or other extenuating circumstances in your area. We will contact you in the event that the service provider is delayed.

Payment and billing

When and how will I be charged?

Your credit card will be automatically charged after a job has been completed by the service provider and you have received confirmation.

Payments are processed through Stripe, a leading provider of secure payment processing services for technology services and startups.

Do I get an invoice?

Yes, an invoice is available in the app when the job is completed. Choose "Job History" from the main menu in the app to see a list of all your past jobs, each of which includes an itemized breakdown of the cost.

Is a cash payment possible?

No, we only accept credit cards at this time. Payment can be made with Visa, MasterCard or American Express.